We’ll expertly build your online listings across directories and review sites, then monitor and respond to your online reviews – maximizing your reputation and showing potential customers you care.
surveyed changed their perception of a company after seeing a brand response to a review.
Source: Bazaarvoice Conversation Index 6
Getting listed on top review and directory sites is essential to building trust with consumers and increasing rankings on search engines. As part of our Reputation solution, we check dozens of these sites, making changes where necessary and ensuring that your business is properly listed.
Your online reputation can make the difference between a new customer and a lost opportunity. In order to take action and improve your reputation, you need to know what people are saying about you online. Our Monitoring feature solves this problem by notifying you when a new review is posted.
When a negative review is written about your business, we’ll craft a timely and professional response to review with you before posting. This has a major impact on lessening the damage of a critical review. In fact, 71% of consumers change their perception of a business after seeing a response to a review.*
Reputation Management is effective on its own, but Marketing Automation takes it to a new level.
It’s an unfortunate fact that unhappy customers are far more likely than happy ones to leave reviews online. However, when you pair Reputation Management with Marketing Automation, we help you level the playing field by encouraging happy customers to speak out.
* Source: Bazaarvoice Conversation Index 6